New Relic alerts

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Get your Obsy webhook URL

https://api.obsy.ai/api/v1/webhooks/{orgId}/newrelic

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Create a Webhook destination in New Relic

1. In New Relic, go to Alerts → Destinations.
2. Click Add destination and choose Webhook.
3. Set:
   • Name: Obsy
   • Endpoint URL: your Obsy webhook URL
4. Under Custom headers, no additional headers are needed.
5. Click Save destination.

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Create a Workflow

1. Go to Alerts → Workflows and click Add a workflow.
2. Set a name (e.g. Obsy routing).
3. Under Filter data — optionally restrict which issues trigger the workflow (leave blank for all).
4. Under Notify, click Add channel and select the Obsy webhook destination.
5. Under Custom payload, use the default JSON template or paste the Obsy-compatible template below.
6. Click Activate workflow.

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Recommended payload template

{
  "issueId": "{{ issueId }}",
  "issueTitle": "{{ issueTitle }}",
  "state": "{{ state }}",
  "priority": "{{ priority }}",
  "policyName": "{{ policyName }}",
  "conditionName": "{{ conditionName }}",
  "accountId": {{ accountId }},
  "accountName": "{{ accountName }}",
  "issueUrl": "{{ issuePageUrl }}",
  "entityName": "{{ accumulations.entityName.[0] }}",
  "entityType": "{{ accumulations.entityType.[0] }}",
  "labels": {
    "environment": "{{ accumulations.tag.environment.[0] }}"
  },
  "issueCreatedAt": {{ createdAt }},
  "activatedAt": {{ activatedAt }}
}

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Alert payload mapping

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Troubleshooting