Incidents overview

Alert fires ↓ Auto-create rule matches (or manual creation) ↓ Incident created ↓ Slack channel opened (if configured) ↓ Roles assigned (commander, lead, comms) ↓ Timeline updated as team works ↓ Incident resolved ↓ Postmortem created

Incident fields

Field	Description
Title	Short description of the impact
Severity	SEV1 (critical) → SEV4 (low)
Status	Open → Investigating → Identified → Monitoring → Resolved
Affected services	Services impacted, used to link status page components
Timeline	Chronological log of updates, Slack messages, and system events
Root cause	Link to an RCA or manual notes
Slack channel	Dedicated channel created in your Slack workspace

Level	Use when
SEV1 — Critical	Complete outage, data loss, or severe customer impact
SEV2 — High	Major feature unavailable for a significant number of users
SEV3 — Medium	Degraded performance or a non-critical feature is down
SEV4 — Low	Minor issue with a workaround available

Level

Use when

SEV1 — Critical

Complete outage, data loss, or severe customer impact

SEV2 — High

Major feature unavailable for a significant number of users

SEV3 — Medium

Degraded performance or a non-critical feature is down

SEV4 — Low

Minor issue with a workaround available

Navigation

Go to Incidents in the sidebar to see all open and recent incidents. Click any row to open the incident detail view with the full timeline, roles, and linked RCA.

Create an incident

Manually open an incident or let alerts do it automatically.

Slack channels

Auto-create a dedicated Slack channel for every incident.

Roles

Assign commander, lead engineer, and comms roles.

Settings

Configure auto-create rules, Slack settings, and notification channels.

Get Started

Incidents

Alerts

Root Cause Analysis

Postmortems

OpenTelemetry

Integrations

Platform

Status Page

Incidents overview

Incident lifecycle

Incident fields

Severity levels

Navigation

Create an incident

Slack channels

Roles

Settings

​Incident lifecycle

​Incident fields

​Severity levels

​Navigation

Create an incident

Slack channels

Roles

Settings

Incident lifecycle

Incident fields

Severity levels

Navigation