> ## Documentation Index
> Fetch the complete documentation index at: https://docs.obsy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Incident settings

> Configure auto-create rules, Slack, and notification channels for incidents.

Go to **Incidents → Settings** (the gear icon) to manage incident configuration.

***

## Slack & incident channels

See [Slack channels](/incidents/slack-channels) for the full guide. Key options here:

| Setting                          | Description                                                        |
| -------------------------------- | ------------------------------------------------------------------ |
| Auto-create channel              | Create a dedicated Slack channel for every new incident            |
| Channel name template            | Use `{{id}}`, `{{title}}`, `{{severity}}`, `{{date}}` placeholders |
| General notification channel     | Announce new incidents in a shared `#incidents` channel            |
| Archive channel after resolution | Auto-archive the dedicated channel N days after close              |

***

## Auto-create incident rules

Rules let Obsy automatically create incidents when alerts arrive. Each rule has:

* **Name** — a label for your own reference
* **Enabled** toggle — turn individual rules on or off
* **Alert severity** — Critical, Warning, or Info
* **Alert source** — Datadog, Grafana, New Relic, or Any
* **Service filter** — limit to a specific service name (leave blank for any)

When an incoming alert matches all conditions of an enabled rule, an incident is created and linked to the alert. The incident inherits the alert's severity and title.

### Example rules

| Rule                        | Severity | Source  | Service           |
| --------------------------- | -------- | ------- | ----------------- |
| All critical Datadog alerts | Critical | Datadog | *(any)*           |
| Payment service on Grafana  | Warning+ | Grafana | `payment-service` |
| Any critical alert          | Critical | Any     | *(any)*           |

***

## Notification channels

Set how Obsy notifies your team when an incident is created or updated.

| Channel   | What it does                                                       |
| --------- | ------------------------------------------------------------------ |
| **Slack** | Posts to the configured general channel (requires Slack connected) |
| **Email** | Sends email to all org members with Admin or Owner role            |

Toggle each channel independently. Changes apply to all future incidents.